Group program/session- Terms of Agreement
We are confident you will experience great benefits from this group program/session. In order to gain the most from your place on the group program/session, please read and sign the Agreement below. Please get in touch if you are unclear of any of the provisions.
This Agreement is entered into by Ashen Light Ltd. (hereafter referred to as ‘ Ashen Light Ltd.’ or ‘we’) and client (hereafter referred to as ‘you’).
By signing this agreement you agree as follows:
General
1.1 Ashen Light Ltd. agrees to provide the group program/session that you have chosen.
1.2 The chosen group program/session may include the use of the ThetaHealing® technique, pendants, Astral psychology, consultancy. These methods are all to be used as holistic or coaching support and are not intended to be taken as medical advice or treatment.
1.3 Any information provided by Ashen Light Ltd. as part of this group program/session is for guidance purposes only and must not be taken as advice or a guarantee of any outcome.
1.4 By signing this Agreement you acknowledge that you have read, understand, and agree to be bound by the terms of this Agreement.
Duration
2.1 All group program/sessions are scheduled for a specified duration. It is your responsibility to ensure you attend the scheduled sessions as you will forfeit any sessions which have not been utilised within the course period.
2.2 Where the program/session is delivered via an online platform, we will endeavour to record the live calls but this is dependent on several factors such as connectivity, storage ect.
2.3 If you are unable to attend any of the live online classes you will have the ability to watch the replay where a recording has been provided. All live calls will only be delivered once during the course and it is your responsibility to ensure you have completed all sessions.
Payment
3.1 In exchange for the service, you agree to pay the amount stated at the time of booking.
3.2 The total amount is due at time of booking, unless a payment plan is agreed with Ashen Light Ltd..
3.3 Your place on the group program/session may be canceled if payment is not made within the specified time and any deposit paid will not be refunded.
3.4 You are responsible for the total fee as stated at the time of booking, regardless of whether or not you attend all sessions.
3.5 You authorise Ashen Light Ltd. to process payment by way of bank transfer, cash, through PayPal, or a similar platform.
3.6 Payment plans may be arranged at the discretion of Ashen Light Ltd.. If we agree to payment for our services by payment plan, a supplementary fee may be charged.
3.7 If a payment plan is agreed, you must pay the first instalment at time of booking.
3.8 If you fail to make any of the payments on the date due we shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will become due immediately.
Cancellation/Amendments
4.1 Cancellations and amendments are subject to the conditions below and can be made at any time.
4.2 If you wish to cancel your place on the group program/session within 14 days of the date of this Agreement, you will be given the option to reschedule your session or to receive a refund (provided you have not already received your session).
4.3 If we have incurred any reasonable costs any money you have already paid may not be reimbursed.
4.4 Sessions are scheduled for fixed dates and times and it is your responsibility to ensure you attend on time. If you are late for your session you may not receive the full time allocated.
4.5 If due to exceptional circumstances, your practitioner needs to cancel a session, you will be notified as soon as possible and an alternative date will be provided. If you are unable to attend any of the alternative dates provided then you will be offered a refund or will be entitled to deduct the amount paid from an alternative course offered by Ashen Light Ltd.
4.6 We reserve the right to amend the techniques used during the group program/session based on the topic(s) being worked on and the suitability of the modality.
4.7 You may choose to alter your package at any time only by including more services. You will be charged for any sessions that have already been fulfilled and will be required to make payment for any additional services.
4.8 If you have not used all of the sessions in a group program/session, the remainder of any payment that has already been made can be used towards an alternative service.
Results and guarantees
5.1 Your success depends on many factors, including but not limited to your personal motivation, your time commitment, how effectively you implement the strategies taught in the program, your efficiency in following up on each module of the program, and where relevant the particular market and industry in which your business operates.
5.2 Although coaching and meditational modalities have great benefits, results are dependent on a number of factors including, but not limited to your commitment to the session, participation and existing health conditions.
5.3 Testimonials and examples provided are not intended to represent or guarantee that you will achieve the same or similar results.
5.4 Ashen Light Ltd. does not provide medical, legal, investment or business advice as part of this group program/session. All opinions are provided for your consideration and should not be solely relied upon. We aim to provide great benefits from your participation in the program/session, however, Ashen Light Ltd. does not guarantee or represent in any way that you or your business will attain a certain level of health, sales, profits, earnings, or any other metric of success. It is your responsibility to obtain professional advice.
6. Health
6.1 In order to experience the full benefits of the program/session, it is advisable not to drink alcohol or consume any recreational drugs for at least 48 hours before the start of the session and 24 hours after the session.
6.2 If you are under the influence of alcohol or drugs your place on the program/session may be cancelled and you will not be entitled to a refund.
6.3 Ashen Light Ltd. does not claim to diagnose, heal, treat or cure any health conditions and you must continue to take any prescribed medication throughout the entire duration of the program/session.
6.4 You must inform us of any health conditions you have which may impact on your ability to participate in the program/session.
6.5 You must not consume any alcohol or recreational drugs at any time during the session(s).
6.6 The exercises included as part of your program may involve the use of gentle breathing, physical movement or essential oils. You must advise the us if you are likely to suffer an adverse reaction to the use of any of these techniques.
6.7 It is your responsibility to advise us prior to the start of the session of any injuries or health conditions you have which may impact on your ability to participate in the program/session.
Reasonable use of equipment
7.1 During the program/session we may use equipment which requires specific handling and you must take reasonable care at all times during the session to ensure your safety.
7.2 Ashen Light Ltd. will not be liable for any injury or loss which is caused by your mistake, error or negligence.
Online sessions
8.1 We use third party platforms to deliver online sessions. Whilst we have made every effort to ensure that the availability and delivery of our products are of a high standard, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates. Where possible, we will endeavour to limit the frequency and duration of suspension or restriction. We will be not be liable to you for damages or refunds, or for any other recourse, should our session become unavailable or access becomes slow or incomplete due to any reason, such as system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time affect the delivery of our service.
8.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
Use of online or shared platforms
9.1 By posting or submitting any material on or through our Programs, Courses, or Services such as comments, posts, photos, images or videos or other contributions, you are representing that you are the owner of all such materials and you are at least 18 years old.
9.2 As part of the selected program you may be provided with access to a private Facebook or other Group hosted on a social media platform. These Terms apply to all Groups created by Ashen Light Ltd.
9.3 By participating in our private Groups, coaching calls or inside the online course portal (including our Facebook community), you consent to us using photographs, videos, audio recordings, testimonials and/or any other materials submitted by you to us in connection with your participation in our Program, Course or Services for our marketing or promotional efforts, without compensation to you at any time, now or at any time in the future.
9.4 You understand that the Group may be hosted on a public platform and therefore, your privacy cannot be guaranteed. Whilst we endeavour to keep the group private and confidential, once information is posted online we are unable to control its reach. You understand that you are responsible for any information that you share in the group and you understand that other members will also see what is posted.
9.5 You must not share or repost any content outside of the Group.
9.6 You understand that the following behaviour is prohibited in all platforms created and used by Ashen Light Ltd.:
Self promotion (unless permission is obtained directly from us)
Spam or attempts to solicit clients.
Abusive or discriminatory posts, hate speech, direct or indirect attacks on an individual or group.
9.7 Any prohibited behaviour will result in immediate termination of this Agreement in accordance with clause 12 of this Agreement
9.8 Should you wish to privately offer sessions to clients, this will be your sole responsibility and your business will be separate from Ashen Light Ltd.
9.9 Participation in Programs, Courses or Services offered by Ashen Light Ltd. is not intended to, or shall not be deemed to establish any partnership or joint venture between you and Ashen Light Ltd.
Use of materials, methods and systems
10.1 It is at Ashen Light Ltd.’s discretion to use alternative modalities as part of the program as and when necessary.
10.2 You agree that all methods, processes, and strategies taught by Ashen Light Ltd. are our sole and exclusive property and constitute a confidential proprietary system that is protected by law, including but not limited to copyright, trademark, and trade secret law.
10.3 Ashen Light Ltd.’s system includes all materials associated with the group program/session, all business coaching strategies, all associated coaching advice, and all written material.
10.4 You agree to maintain the confidential nature of the group program/session and its related materials, strategies, and advice, and you agree not to duplicate, disseminate, distribute, or otherwise disclose any part for any reason to third parties unless such disclosure:
is part of the Program,
is required by valid legal process (whereby you agree to provide prompt written notice of such legal process to Ashen Light Ltd. so that we can take appropriate legal action to protect our interests), or
concerns matters or materials that have lawfully become part of the public domain.
10.5 You must not at any time share or provide access to this content to anyone who is not a member of the program.
10.6 You agree that any violation of the terms of this section will cause substantial and irreparable harm to Ashen Light Ltd. and that we are entitled to seek any form of legal redress available, which may include injunctive relief and substantial damages.
Force Majeure
11.1 Except for an obligation to pay fees, neither Ashen Light Ltd. nor you shall be liable for failure to perform any obligations under this Agreement during any period in which they cannot be performed due to matters beyond our control. This includes, but is not limited to, strike, fire, flood, or other natural disaster, war embargo, or riot, cyber-attack, sickness, provided that the delayed immediately notifies the other party of such delay. The terms of this clause shall not exempt Ashen Light Ltd. or you from the obligations hereunder, but merely suspend the duty to perform them until the force majeure condition ceases to exist.
11.2 In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations.
Termination
12.1 Ashen Light Ltd. reserves the right to terminate this Agreement at any point if we feel that you are being disruptive, are acting in breach of the law, or are in violation of this Agreement. All fees will become payable by you upon termination of this Agreement.
Confidentiality
13.1 Confidential information refers to any data or information relating to you, whether business or personal:
- which would reasonably be considered to be private or proprietary to you;
- that is not generally known, and;
- where the release of that confidential information could reasonably be expected to cause harm to you.
13.2 Ashen Light Ltd. agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which we have obtained, except as authorised by you or as required by law. The obligations of confidentiality will apply for the duration of the session and will survive indefinitely upon termination of this Agreement.
13.3 All written and oral information and material disclosed or provided by you to us under this Agreement is confidential information regardless of whether it was provided before or after the date of this Agreement or how it was provided to us, unless it falls under clause 14 or 15.
13.4 Any information disclosed to you by Ashen Light Ltd. as part of the course must also remain confidential.
13.5 The nature of the course will mean that participants may share sensitive and personal information during the course. All information shared by other participants must be kept confidential at all times.
Testimonials and feedback
14.1 We may ask you to provide a testimonial of your experience with us.
14.2 Should you wish to provide a testimonial, or if you voluntarily provide any feedback by email or on a social media platform, you confirm that you give your consent for Ashen Light Ltd. to use the text in its entirety, or in part in order to promote our business.
14.3 You agree and consent that any comments made to or about Ashen Light Ltd. or its practitioners by you on any social media platform (whether on a personal profile, business profile or in a group) can be used by Ashen Light Ltd. in order to promote our business.
14.4 You confirm that the testimonial, feedback or comment can be used in all media, including: printed materials, business communications, presentations, social media and in the advertising of services generally.
14.5 You give consent to Ashen Light Ltd. to edit the testimonial as necessary, without consulting you, provided the message remains the same.
14.6 You give Ashen Light Ltd. consent to refer to your business name and first name on the testimonial and agree that the testimonial is given voluntarily and you will not receive financial compensation for it.
Complaints
15.1 We are committed to providing the best service possible. If for any reason you are not satisfied with the service, please contact us at ionit@daliid.co.uk in the first instance.
15.2 We will look into your complaint and where you have a genuine concern we will endeavour to resolve the issue.
15.3 If you are not satisfied with the outcome, you agree that any dispute arising out of or related to this Agreement or the Program shall be submitted to mediation in good faith to settle such a dispute. The mediator will be nominated by Ashen Light Ltd. and any reasonable suggestions you provide of a mediator will be considered.
Waiver
16.1 The waiver or failure of Ashen Light Ltd. to exercise any obligation under this Agreement shall not be deemed a waiver of any further right.
Severability
17.1 If any provision of this Agreement is invalid, illegal, or unenforceable under any applicable statute or rule of law, it is to that extent to be deemed modified in order to comply with applicable law, and the remaining provisions shall not be affected in any way.
Governing Law
18.1 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Variation
19.1 No variation of this Agreement shall be effective unless it is in writing and signed by Ashen Light Ltd. and you (or authorised representatives).
Entire Agreement
20.1 This Agreement is the entire agreement and understanding between Ashen Light Ltd. and you and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.
Please tick here if you wish to opt out of allowing us to use photographs/images and testimonials as specified in clause 14 of this agreement.
By signing this agreement you agree to be bound by the terms above.